Protecting your privacy

1. About this Privacy Statement

At Meta Buyers Agents, we prioritise the protection and security of the personal and private information you entrust to us. This statement outlines the collection, handling, disclosure, use, and sharing of personal information, adhering to the law, including the Privacy Act 1988 (Cth).

2. What you need to know

We are committed to safeguarding your information, complying with Privacy Act notification requirements, and never selling your information to third parties. The information collected is used to provide services and enhance our operations. If you have concerns, contact us at [email protected]

3. Collection, use, and sharing of personal information

(a) Why do we collect your information?

We collect personal information to deliver our services, specifically tailored to your needs, such as assisting with home loan products and services.

 

(b) How do we collect your personal information?

We gather information directly from you and may also obtain it from representatives, joint applicants, referral partners, publicly available sources, employers, and other organisations. Examples of collected information include personal and contact details, financial information, credit information, socio-demographic information, and more.

 

(c) How do we use your information?

We utilise your information to serve you as a customer, manage our operations, comply with legal obligations, and get you approved for finance. This includes internal purposes, systems development, responding to complaints, and de-identifying information for anonymised datasets.

 

(d) Who do we share your information with?

We share information within Meta Buyers Agents, with external organisations to deliver services, and with third parties with your consent. This may include our panel of lenders, government and law enforcement agencies, credit reporting bodies, authorised third parties, and service providers.

 

(e) Location of information we hold about you

Your information may be held or processed on servers located overseas. We ensure appropriate data handling and security arrangements when processing data overseas.

4. Holding and protecting your information

We employ various measures, including confidentiality requirements, document storage security policies, access controls, and oversight from our cybersecurity team to protect your information. Our cybersecurity program aligns with industry standards.

 

5. Other relevant matters

(a) E-consent

By providing your phone number and email address and clicking submit, you acknowledge electronic communication and document sharing. You may withdraw e-consent at any time. 

(b) Opting out of direct marketing

You can opt out of direct marketing at any time by contacting us or your bank.

(c) Credit information

We may ask credit reporting bodies for your credit information, and you authorise us to obtain and share this information. We will always inform you before proceeding to obtain your credit information.

(d) Cookies and web beacons

We use cookies and web beacons for site analytics and advertising personalisation. Data may be shared with third parties for relevant advertising.

(e) Changes to our Privacy Statement

We may update our Privacy Statement periodically, and the latest version is available on our websites, by request, and directly from our brokers.

6. Personal information about employees, credit representatives, or applicants

We collect personal information for employment or credit representative applications, with your consent, for evaluation purposes.

 7. Managing and accessing your information

(a) Accessing and correcting your information

You can request access to and correction of your information by contacting us. We strive to provide or correct information within 30 days.

(b) What to do if you have a privacy complaint

If you have a privacy complaint, contact us, and we will investigate promptly. If dissatisfied, you can complain to the Office of the Australian Information Commissioner.

 

 8. How to contact us

For privacy-related matters, contact the Privacy Officer at [email protected].